State Farm® Insurance Agent Kim Baldini-Janke
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Connor Hankinson
September 4, 2026
5
out of
5
rating by Connor Hankinson
"Kim and her team are absolutely incredible! They have helped me through a few claims flawlessly, with prompt, caring service. I'm happy that Kim is my agent, and have no plans on leaving."
We responded:
"That is wonderful to hear, Hankinson! Knowing that my team and I delivered such smooth claim handling, quick response times, and attentive care for your auto, renters, and life coverage makes me incredibly proud. Thank you for taking a moment to post your review and for your continued support of our Moses Lake office!"
Javier Ramos
September 4, 2026
5
out of
5
rating by Javier Ramos
"Elexis was such a grate help customer Service was super friendly elexis helped me every step thanks you"
We responded:
"Javier, thank you for taking the time to leave us a review! I'm happy to hear that Elexis provided such friendly and helpful service throughout your experience. We appreciate your feedback and support. Don't hesitate to reach out if you need anything!"
Abel Ramirez
September 4, 2026
5
out of
5
rating by Abel Ramirez
"Very happy with the service here! Attentive, nice and answered all my questions! Been with Kim for 13 years with no issues. Highly recommend!"
Holden Hendricks
September 4, 2026
5
out of
5
rating by Holden Hendricks
"Kim’s office is always so helpful, and I’m very pleased with the service I receive. The staff is quick to answer any questions I have and does a great job making insurance affordable. I have peace of mind knowing my family is properly covered and taken care of at all times. Highly recommend Kim and her team!"
M J
August 13, 2026
5
out of
5
rating by M J
"Great customer service! Willing to review any policy questions you have large or small, helping you understand the confusing insurance world it is. Always polite and easy work with work. Insurance rates are very competitive which is very nice."
We responded:
"M J, thank you for the review!"
Andrea Segura
July 29, 2026
5
out of
5
rating by Andrea Segura
"Gaby was great! Always helpful and friendly."
We responded:
"Andrea, thank you for taking the time to leave us a review! I'm glad to hear that Gabriela was able to provide you with helpful and friendly service. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
Greg Gutierrez
July 22, 2026
5
out of
5
rating by Greg Gutierrez
"Was assisted by Odalys Ayon today. She is very helpful and one of the best Insurance Account Representatives in the PNW.. State Farm is tge place to go.. Ask for Odalys!"
We responded:
"Greg, I'm really happy to hear that Odalys was able to assist you so well. We’re proud to have her on our team and glad you had such a positive experience. Let us know if we can help with anything else!"
Maria Oronia
July 17, 2026
5
out of
5
rating by Maria Oronia
"Super helpful! They've helped me with my car insurance claim and have guided me througout the whole process!"
We responded:
"Maria, thank you for taking the time to leave us a review! I'm happy to hear that we could assist you with your claim and guide you through the process. We're always here to help if anything comes up!"
César Lopez
July 17, 2026
5
out of
5
rating by César Lopez
"Gaby was very helpful getting my life insurance policy started. She answered all my questions and made everything simple. I would definitely recommend her to my friends and family!"
We responded:
"César, thank you for taking the time to leave us a review! I'm glad to hear that Gabriela was able to assist you with your insurance policy and make the process straightforward. We appreciate your recommendation and are here if you or your loved ones need anything else. Thanks for choosing us!"
jesus tamayo
June 4, 2026
5
out of
5
rating by jesus tamayo
"Kim’s office was more than helpful on helping me through the process of filing a claim after a windstorm did damage to my roof, they answered all my questions and went above and beyond! I highly recommend them!"
We responded:
"Thank you, Jesus! I'm glad our office could help you with your claim after the windstorm. We strive to provide the best support possible, and your recommendation means a lot to us. Don't hesitate to reach out if you need anything!"
Cristobal Madrigal
June 4, 2026
5
out of
5
rating by Cristobal Madrigal
"Great customer service! Gaby was friendly, knowledgeable, and made the insurance process simple and stress-free. She took the time to answer my questions and made sure I understood my coverage options. Highly recommend!"
We responded:
"Cristobal, thank you for taking the time to leave us a review! I'm happy to hear that Gaby provided you with friendly and knowledgeable service, making the insurance process easy for you. We appreciate your recommendation. Feel free to reach out if you need anything else!"
Victor Barajas
June 4, 2026
5
out of
5
rating by Victor Barajas
"Great agency to work with. Tina was detailed and made the transition process super easy for me. Literally cut my home insurance in half."
We responded:
"Victor, thank you for taking the time to leave us a review! I'm happy to hear that Tina was able to make your transition smooth and help you with your insurance. We're glad to have you with us. Feel free to reach out if you need anything else!"
Adilene Espino
May 12, 2026
5
out of
5
rating by Adilene Espino
"Gabriela helped us get insurance on our ATV. It was fast convenient and a very good rate compared to other places."
We responded:
"Thank you, Adilene! I'm happy to hear that Gabriela was able to assist you with your insurance quickly and at a competitive rate. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
elaina ruiz
May 12, 2026
5
out of
5
rating by elaina ruiz
"Gabriela was very professional in helping me find insurance for my Canam. I would definitely recommend her!! She was able to offer me an awesome price with full coverage and I couldn’t be more happy! She also helped my mother in law and my friend get insurance as well! Thank you so much Gabriela 🥰"
We responded:
"Thank you for your review, Elaina! I'm so glad to hear that Gabriela provided you with such professional service and a great price for your insurance. It's wonderful that she could also assist your mother-in-law and friend. We appreciate your recommendation! Let us know if there's anything else we can do for you."
William Howells
February 20, 2026
5
out of
5
rating by William Howells
"Odalys was very helpful with information on how to suspend our insurance and adding our new car on to our insurance, she is very pleasant and a wonderful agent to work with. Thank you so very much."
We responded:
"Thank you, William! I'm happy to hear that Odalys provided such helpful service with your insurance needs. She's truly a valuable part of our team. If there's anything else we can assist you with, feel free to reach out!"
Luis Guerrero
February 4, 2026
5
out of
5
rating by Luis Guerrero
"Marisa helped us every step of the way getting us setup with everything, recommended the best options for our situation, always willing to answer any questions and always responded quickly no matter the time of day, she went above and beyond and made the process as easy as possible! 11/10 👏"
We responded:
"Thank you, Luis! I'm so happy to hear about your positive experience with Marisa. It's wonderful to know she was able to assist you so thoroughly and make the process smooth. If you ever have more questions or need further assistance, feel free to reach out anytime!"
Kaylin Corrigan
February 3, 2026
5
out of
5
rating by Kaylin Corrigan
"We have had such a great experience working with Marisa!! She is very knowledgeable and helped us find the best coverage for our specific needs. Highly recommend working with her!!"
We responded:
"Kaylin, thank you for your wonderful feedback! I'm happy to hear that Marisa was able to assist you effectively and find the right coverage for your needs. We appreciate your recommendation and are here if you need anything else!"
Lauren Chavez
February 2, 2026
5
out of
5
rating by Lauren Chavez
"when i got my car, i was very nervous about which company to go with for insurance. i went with state farm, and i'm so happy i did! everyone i've worked with has been nothing but kind-specifically marisa botello who has gone above and beyond to make sure i'm getting my moneys worth 😊 i hope to continue being a customer for as long as i can!"
We responded:
"Thank you, Lauren! I'm glad you chose us for your insurance needs. Marisa and the team are dedicated to providing exceptional service, and it's wonderful to know you felt supported. We look forward to having you as a valued customer for many years! Let us know if there's anything else we can assist you with."
Noemi Castellanos
November 25, 2025
5
out of
5
rating by Noemi Castellanos
"Elexis Garza I highly recommend her! I’ve gotten life, auto and business insurance and she has made the process so easy! Responds quickly and makes you understand everything so well! I just recommended my mom to get home insurance and the process was easy! If you need any type of insurance she is your girl!! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Noemi! I'm delighted to hear about your positive experience with Elexis. It's wonderful that she was able to make the process smooth and understandable for you and your family. We appreciate your recommendation and are here for any insurance needs you may have in the future. Let us know if there's anything else we can assist with!"
Edward Cuplin
November 21, 2025
5
out of
5
rating by Edward Cuplin
"I have been with Kim's Moses Lake office 15 years . Agent Odylas is patient, helpful and knowledgeable.
Highly recommend."
We responded:
"Thank you, Edward, for your long-standing trust in our Moses Lake office! I'm happy to hear that Odylas has been patient, helpful, and knowledgeable throughout your time with us. We truly appreciate your recommendation. If you ever need anything, feel free to reach out!"
Sophia Lopez
November 20, 2025
5
out of
5
rating by Sophia Lopez
"Elexis took great care of me and my family. She was very personable and made us feel very cared for. Everything felt very personal and I really appreciated that."
We responded:
"Sophia, thank you for your wonderful feedback! I'm happy to hear that Elexis provided such a personal and caring experience for you and your family. We strive to make everyone feel valued and supported. If you need anything else, feel free to reach out!"
Kelvin Marquez
November 20, 2025
5
out of
5
rating by Kelvin Marquez
"I had an excellent experience working with Elexis! She was incredibly helpful, patient, and knowledgeable throughout the entire process of getting my insurance set up. She took the time to answer all my questions and made everything easy to understand. I truly appreciate her professionalism and support. Highly recommend their services to anyone needing insurance guidance!"
We responded:
"Thank you for your wonderful feedback, Kelvin! I'm delighted to hear that Elexis provided such helpful and knowledgeable service during your insurance setup. We strive to make the process as smooth and understandable as possible. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
elica alcantara
November 4, 2025
5
out of
5
rating by elica alcantara
"I had such a great experience working with Elexis! She went above and beyond to help me find a policy that fits my needs and even lowered my monthly payment compared to what I was paying before. Her customer service was excellent — super friendly, patient, and quick to respond. I really appreciate how easy she made the whole process!"
We responded:
"Thank you, Elica! I'm so happy to hear about your positive experience with Elexis. It's wonderful that she was able to assist you in finding a policy that suits your needs while also reducing your monthly payment. We strive to provide excellent customer service, and I'm glad Elexis delivered just that. If you need anything else, feel free to reach out!"
Karman Smith
November 15, 2024
5
out of
5
rating by Karman Smith
"Spoke to Maria, she was super sweet and knowledgeable. The entire office is helpful!"
We responded:
"Hi Karman, Maria is indeed a gem! I'm glad she could assist you with her knowledge and kindness. Our team strives to be as helpful as possible, and it's wonderful to know you had a positive experience. If you need anything else, we're here for you!
- Kim Baldini-Janke - State Farm Insurance Agent, Moses Lake, WA"
Samantha Barker
March 15, 2024
5
out of
5
rating by Samantha Barker
"Great customer service"
We responded:
"Thank you for the 5-star rating, Samantha! We are thrilled to hear that you had a great customer service experience with our team. Providing excellent service is our top priority, and we appreciate your kind words. We are here for you whenever you need us. - Kim Baldini-Janke - State Farm Insurance Agent, Moses Lake, WA"